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Privacy Policy 

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Effective Date: 15 January 2025

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UNSEI Consulting Ltd, registered in the United Kingdom under company number 16138936 and located at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, operates the website www.conciergeunsei.com (referred to as "the Website"). This Privacy Policy explains how we collect, use, store, and share your personal data when you visit or use our services. By accessing or using the Website, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We collect personal information to provide, improve, and personalize our services. The types of information we may collect include:

  • Personal Identification Information: Name, email address, phone number, mailing address, billing information, and other personal details.

  • Technical Data: IP address, browser type, operating system, device information, and information about how you interact with the Website (e.g., cookies, browsing patterns).

  • Transaction Information: Details about services you book through us (e.g., private chef services, event planning, etc.).

  • Communication Data: Information you provide when you contact us, including inquiries or feedback.

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2. How We Use Your Information

We may use the information we collect for the following purposes:

  • Provide Services: To process your bookings, provide concierge services, and manage customer support.

  • Communicate with You: To send you service updates, promotional offers, and respond to your inquiries.

  • Personalize Your Experience: To improve your user experience on our Website by customizing services and content based on your preferences.

  • Marketing: To send marketing communications (with your consent) about new services, promotions, and updates that may interest you.

  • Compliance: To comply with legal obligations and to protect against fraud or misuse of our services.

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3. Sharing Your Information

We may share your information with:

  • Service Providers: Third-party vendors who help us with services such as payment processing, website hosting, event management, and customer support.

  • Legal Authorities: If required by law, we may disclose your personal information to governmental bodies, law enforcement agencies, or other regulatory bodies.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

We will never sell your personal data to third parties.

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4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Website. Cookies are small data files stored on your device when you visit the Website.

  • Essential Cookies: These cookies are necessary for the Website to function properly.

  • Performance and Analytics Cookies: These cookies help us understand how visitors use our Website to improve its performance.

  • Marketing Cookies: These cookies are used to track your activity for advertising and promotional purposes.

You can manage cookie preferences through your browser settings.

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5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting purposes.

6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Access: You have the right to request a copy of the personal data we hold about you.

  • Rectification: You can ask us to correct any inaccurate or incomplete data.

  • Erasure: You may request that we delete your personal data, subject to certain exceptions.

  • Restriction of Processing: You may request the restriction of processing your personal data in certain circumstances.

  • Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

  • Objection: You may object to the processing of your personal data for marketing or profiling purposes.

To exercise these rights, please contact us at [insert email address].

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7. Data Security

We take reasonable measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please note that no data transmission over the Internet is completely secure, and we cannot guarantee the absolute security of your data.

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8. International Transfers

As a global company, we may transfer your data outside of the UK. If we do so, we ensure that appropriate safeguards are in place, such as contractual clauses or other methods to ensure your data is protected in accordance with applicable laws.

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9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a revised version on this page and updating the "Effective Date" at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

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UNSEI Consulting Ltd
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: info@conciergeunsei.com
Phone: +44 7787 999 392

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